Manage billing and collections processes at OpenClassrooms, helping individuals with career transitions. Ensure quick and effective billing while leading a remote team.
About the role
- Assistente de Cobrança managing client relationships for Brasil TecPar, ensuring respectful negotiation and customer satisfaction.
Responsibilities
- Handle requests on the Huggy platform;
- Respond to customer requests related to contract cancellations;
- Manage ombudsman/customer relations inquiries (compliments, suggestions, and complaints);
- Measure customer satisfaction and forward improvement suggestions based on customer complaints;
- Conduct post-sale follow-up and work on retention of the client portfolio.
Requirements
- Customer service experience is preferred;
- Basic computer and internet skills;
- Basic knowledge of Microsoft Office.
Benefits
- RVI - Incentivized variable remuneration;
- Profit Sharing Program (PLR);
- Childcare assistance;
- Life insurance;
- Meal voucher / Food allowance;
- Transportation voucher;
- Mobility allowance;
- Unimed health plan;
- Dental plan;
- Gym discounts (TotalPass);
- C4Life;
- Discounted internet and mobile phone plans.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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