Early Collections Product Manager focusing on enhancing agent and customer experiences at Ford Credit. Driving product outcomes and shaping servicing strategies to improve efficiency and satisfaction.
About the role
- Join a growing Collections team at a fast paced FinTech company helping SMEs with capital needs. Interact with customers, solve problems, and optimize cash flow for growth.
Responsibilities
- You’ll get to work with our Collections Lead, Head of Underwriting , CRO, CEO and also the most senior people representing our clients.
- You'll have a major impact on the Uncapped bottom line and give us a platform for growth by ensuring we minimise our losses and maximise cash flow for investing in the growth of our portfolio.
- You need to get a kick out of working in a fast-paced, solutions-oriented environment. Finding the problem is half the battle, coming up with the solution is the prize.
- The customer-facing side of the business is central to what we do. We care about each and every one of our borrowers. Their delight is our success. Your interactions with them inform how we grow our business. You’re not a cog in the machine: *you’re a source of information on how we can get better.*
- You will join a growing team where your day-to-day is dynamic and employee input into operations is valued. Joining the customer-facing side of the business is a really important task - happy customers are a vital part of our success!
- You will be interacting with new and existing customers on a daily basis, ensuring they enjoy a seamless and great experience. Problem-solving, keeping a calm head, and having a ‘can-do’, friendly attitude are essential.
- You will need to be well versed in having difficult conversations with company owners with a view to finding solutions for both parties.
Requirements
- You have previous experience in a Collections role
- You enjoy speaking with customers and having challenging conversations
- You have excellent communication skills via the phone, email and live chat
- You have a passion for customer service
- You’ll show sensitivity and courage to help find the best solutions for our customers who are struggling
- You enjoy problem-solving and thinking creatively and independently
Benefits
- Unlimited holiday: we believe that well-rested and happy people make the best employees
- Competitive compensation plan
- Personal growth fund: Raise your game from great to spectacular
- The opportunity to make a big impact every day on the lives of European and US entrepreneurs.
- Workspaces in Warsaw, London, Atlanta and Toronto
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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