Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Client Support Specialist providing customer support and resolving product queries for a global LegalTech provider. Join a dynamic team focused on excellent service and continuous improvement.
Responsibilities
- Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
- Answer general client software and hardware queries
- Action outbound calls, emails, and chats as assigned to achieve daily KPIs
- Attend to a high volume of queries per day (200 logged on average)
- Troubleshoot, diagnose and resolve application issues
- Capture notes using standard notes template in CRM (Salesforce), including recording detailed information for all cases
Requirements
- Qualifications (or progressing towards qualifications) in legal, accounting or technology
- A proven record and passion for providing excellent customer service (preferably within a professional services environment)
- Proven ability to manage high-volume, transactional calls
- Competent in MS Office
- Proven ability to problem-solve
- Demonstrated ability to learn new skills
- Consider it a bonus if you have experience within a help desk or call centre environment.
Benefits
- We value your well-being - enjoy an additional paid wellbeing day every year
- Free gym membership
- Corporate dental plan
- Weekly massages in the office
- Catered lunch and breakfast every week
- On-site barista
- Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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