Hybrid Client Success Specialist – Business Listings

at Reputation

• Job title: Client Success Specialist – Business Listings
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Scottsdale, United States

About the role

• Client Success Specialist executing managed business listings services, ensuring accurate customer information across platforms. Collaborating with customers and internal teams for listing management and accuracy.

Responsibilities

• Review data received from customer master spreadsheets for listings fulfillment relating to adding, changing, and deleting listings.
• Manage and optimize listings across Google Business Profiles, Apple Maps, Bing Places, Facebook, and other directories based on defined requirements.
• Support ongoing listings management including claiming, editing, and duplicate suppression, and more under established playbooks.
• Collaborate with customers to ensure listing information (name, address, phone, hours, etc.) is accurate, consistent, and up to date.
• Identify discrepancies and apply established solutions; escalate unresolved issues when needed.
• Monitor and report fulfillment progress, listing accuracy, and data completeness within assigned accounts.
• Maintain accurate documentation and update internal systems to reflect account progress.
• Develop and maintain Success Plans for each customer, reviewing progress and aligning with the customer throughout their lifecycle to ensure measurable outcomes and long-term success.
• Create and document Standard Operating Procedures (SOPs) for each customer account to capture client-specific requirements, ensure consistency in service delivery, and build team-wide awareness.
• Build rapport and trusted customer relationships and collaborate closely with internal delivery teams.
• Ensure customer satisfaction and account stability through delivery excellence.
• Stay current on industry trends and platform updates for Google Business Profiles, Apple Maps, Bing Places, Facebook, and emerging search engines or directories.
• Stay informed on updates to core platforms (Google Business Profiles, Apple Maps, Bing Places, Facebook) and apply changes as directed in customer delivery processes; participate in team knowledge-sharing.
• Manage assigned tasks under tight deadlines.
• Additional duties as assigned.

Requirements

• Bachelor’s degree, in progress of completing a degree program, or equivalent experience.
• 1+ years of experience managing client accounts or delivering customer-facing services, preferably in a business listings or digital marketing context.
• Prior experience in a “white glove” customer service environment preferred.
• Familiarity with Google Business Profiles, Apple Maps, Bing Places, Facebook, or Yelp preferred.
• Strong communication skills (written and verbal).
• Strong attention to detail and organizational skills.
• Working knowledge of MS Office or Google Workspace.
• Salesforce experience is a plus.
• Ability to follow defined workflows, manage multiple priorities, and meet deadlines.

Benefits

• Flexible working arrangements.
• Career growth with paid training tuition opportunities.
• Active Employee Resource Groups (ERGs) to engage with.
• An equitable work environment.
• Flexible PTO for salary paid employees
• Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1
• 10 paid company holidays
• 4 company paid , “Recharge Days,” which are wellness days off for the entire company
• Health, dental and vision insurance
• 401k
• Paid Parental Leave for all eligible employees as of day 1 of employment
• Employer paid short and long term disability and life insurance
• Employee Assistance Program (EAP)
• Access to a wide variety of unique perks and apps: PerkSpot - Employee Discount Program
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