Client Service Representative at VCA Animal Hospitals providing customer service and supporting patient care in Yucca Valley and 29 Palms locations. Handling appointments and client communications effectively.
About the role
- Dedicated Client Service Partner providing exemplary customer service for Cigna products in a hybrid role. Facilitating client communication and managing escalated benefit inquiries with a focus on improvement.
Responsibilities
- Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
- Respond to, own and assist with escalated, complex issues and inquiries from the Client’s benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
- You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client’s programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
- Manage new hire onboarding and open enrollment/health fair support
- Assist with wellness activities
Requirements
- High School Diploma or GED required, advanced degree preferred
- 3+ years of experience in the Healthcare Industry, Pharmacy, or PBM highly preferred
- Client facing experience highly preferred
- Ability to manage multiple priorities and deadlines independently and pro-actively
- Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
- Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination
- Excellent presentation skills
- Previous success in delivering Customer and Client communications highly preferred
- Bilingual preferred but not required
- Willingness to work a flexible schedule as needed to accommodate business requirements
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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