Leading the Customer Success area at Dunas Capital, focusing on client engagement and community management. Structuring processes and strategies for customer retention and satisfaction.
About the role
- Client Experience Manager at Capital Economics ensuring exceptional service for Enterprise clients. Build relationships, provide solutions, and track client satisfaction while collaborating with internal teams.
Responsibilities
- Build and maintain strong relationships with senior executives across your Enterprise accounts.
- Understand client pain points and objectives to provide value-based solutions that help individuals achieve their goals.
- Provide onboarding and training to new users to ensure they are utilising our products effectively.
- Monitor adoption and satisfaction to proactively address any issues and identify opportunities for upselling or cross-selling services.
- Work closely with internal teams to relay client feedback and contribute to product enhancements.
- Partnering with internal stakeholders on product ideation.
- Develop client experience plans, track adoption and outcomes to align with a strong user lifecycle.
Requirements
- +3 years’ demonstrative experience in a similar role, ideally within a B2B Financial Services environment.
- An understanding of macroeconomics is also desirable.
- Value selling experience essential, ideally having used MEDDPIC methodology.
- Strong interpersonal and communication skills with a proven ability to build relationships.
- Ability to analyse data and generate actionable insights to improve client outcomes.
- Experience using CRM software including Salesforce and Tableau.
- Strong problem-solving skills and the ability to work independently.
- Organised, proactive, and capable of managing multiple accounts simultaneously.
- A passion for delivering excellent service and advocating for client needs.
Benefits
- Good annual leave (19 days plus your birthday) & sick package (10 days)
- Life assurance
- Medical insurance
- Health Assured (Employee Assistance Programme)
- Hybrid working
- Flexible working policy
- Training & development
- Good additional maternity and paternity policies
- Thriving social committee.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
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