Key Account Manager responsible for managing ecommerce business for leading brands in Southeast Asia. Working across multiple platforms and ensuring account success with strategic planning and execution.
About the role
- CAM Leader overseeing a diverse team of Client Account Managers at Elavon, powering tailored payment solutions for 1.5 million customers worldwide. Guiding partner success and operational efficiency through technical oversight.
Responsibilities
- Lead and co-create onboarding and engagement strategies for segment with Head of Client Account Management, Head of CBB Sales Teams and Marketing Channel Lead to maximize best client experience throughout their lifetime.
- Lead and develop a high-performing team of CAMs across two core functions: Partner Portfolio Management and Sales & Implementation Support.
- Provide technical and strategic guidance to CAMs, ensuring they are equipped to handle complex partner interactions and software-related challenges.
- Achieve portfolio growth targets, analyze and report on teams performance to quantitative and qualitative goals, including attrition, retention, cross-sell and referrals to Bank.
Requirements
- 5+ years in partner management, client success, or technical account management.
- 2+ years in a leadership role with direct reports.
- Background in fintech, SaaS, or enterprise software environments.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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