Hybrid Claims Consultant – Transportation

at Acrisure

• Job title: Claims Consultant – Transportation
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $75,000 - $92,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New Berlin, United States

About the role

• Claims Consultant providing risk management advisory services and analysis of claims data. Managing teams and facilitating client engagements while ensuring strong service levels in the insurance sector.

Responsibilities

• Functions as subject matter expert for claims management, risk clarity, and advisory services
• Facilitates risk management policy changes for pre & post-loss processes including but not limited to: Pre-hire enhanced physical setup Workers’ compensation and modified work policy review & creation FMLA & WC compliance assistance
• Conducts face-to-face client claim reviews and quarterly strategy meetings
• Designs and implements claims-specific training as needed
• Responsible for the overall oversight of claims processing, management, and prevention for clients
• Acts as liaison between insurance company and insured in responding to inquiries
• Acts as a mediator when disagreements arise, providing follow-up with both company and insured
• Proactively advises Account Managers (AM) and Account Executives (AE) and Client Advisors regarding claims with special attention to the status of open files
• Serves as the expert to service teams and clients on claims related topics through training initiatives and publications
• Responds to customer telephone calls and office visits in a timely and professional manner
• Maintains strict confidentiality and upholds applicable laws at all times
• Develops and maintains a positive working relationship with team members and clients
• Corresponds with clients, prospects, and others in a professional manner

Requirements

• Willingness to participate in self-development or technical classes
• Strong organizational and workflow management skills
• Must be comfortable in an electronic environment with strong computer skills
• Strong working knowledge of Microsoft Office Products
• Excellent verbal and written communication skills
• Excellent people skills and ability to work well in a team environment
• Bachelor’s degree in business or related field of study or equivalent relevant experience
• Minimum 5 years' claims processing/analysis/advisement experience preferred
• Active Property & Casualty license

Benefits

• Competitive compensation
• Generous vacation policy
• Paid holidays and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities