IT Solutions professional leading technical guidance and remediation efforts at Kyndryl. Driving innovation and shaping IT solutions for customers in digital landscapes.
Responsibilities
Serve as the key technical leader, guiding systems management specialists and internal teams through complex challenges.
Assess customers’ IT environments, identify technological gaps, and develop tailored remediation plans.
Lead the charge during recovery and restoration efforts, ensuring effective communication to stakeholders.
Track each action with precision, applying diagnostic and troubleshooting skills to resolve issues efficiently.
Guide the team through expedited change management processes during urgent changes.
Requirements
Minimum 5 years of SAP BW/4HANA hands-on experience
ITSM experience with ITSM tool such as ServiceNow
Familiarity with Project Management and SDLC methodologies (Waterfall and Agile)
Ability to manage multiple tasks and competing priorities
Familiarity with formal troubleshooting methodologies.
Benefits
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
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