Manager of Implementation at Homecare Homebase leading trainers for client success. Responsible for driving productivity, client satisfaction, and team development.
About the role
- Business Control Manager overseeing the risk and control environment at Bank of America. Leading performance excellence and QA practices across Client Protection.
Responsibilities
- Leads the assessment of the design and effectiveness of the risk and control environment
- Performs monitoring and testing of controls, identifying issues and control improvements for remediation
- Manages the performance and productivity of team members that conduct quality inspection reviews
- Ensures timely execution of QA activities including control execution, case management, and results reporting
- Be accountable for the strategy, development, improvement and execution of a program that will drive performance excellence for employees and managers across all lines of business in Client Protection
- Partner with line of business executives, site leaders, and LOB program execution leads to understand variability
Requirements
- 3-5 years process design or program management experience
- Strong ownership skills to understand need and act quickly
- Excellent written and oral communication skills
- Strong analytical skills and experience with data management, reporting
- Proven experience in program management, process design, and/or leading or supporting a team(s) or line of business
- Leadership skills and proven experience leading projects or programs with multiple stakeholders
- Proficiency in day-to-day risk identification and mitigation
- Proficiency in standard Microsoft Office (Word, Power Point, Excel)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Wellness programs
- Discretionary incentive eligible
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