ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
About the role
- Business Analyst optimizing IT service management processes for clients using the ServiceNow platform. Collaborating with stakeholders and development teams to enhance service delivery and user training.
Responsibilities
- Utilize ServiceNow platform to streamline and optimize IT service management processes for clients.
- Gather and document business requirements related to ServiceNow implementations and enhancements.
- Conduct workshops with stakeholders to identify pain points and areas for improvement in service delivery.
- Collaborate with development teams to translate business needs into functional specifications.
- Support user acceptance testing (UAT) and provide training to end-users on ServiceNow functionalities.
- Stay updated on ServiceNow developments and industry best practices to provide informed recommendations.
Requirements
- 3-5 years of experience as a Business Analyst, specifically with ServiceNow implementations.
- ITSM & ITOM Modules
- FS industry experience (in Asset Management clients a big +)
- Strong communication & stakeholder manager (they will be representing NextWave at client HQ and interacting with senior stakeholders)
- Certification a + but not essential
- Strong understanding of IT service management processes and best practices.
- Experience in gathering, documenting, and managing business requirements.
- Proficiency in creating functional specifications and process documentation.
- Familiarity with ITIL framework is a plus.
- ServiceNow certifications (e.g., Certified System Administrator) preferred.
- Bachelor's degree in a relevant field.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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