Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
About the role
- Business Analyst guiding ServiceNow projects in HR from consulting to implementation. Collaborating with teams to enhance digital workflows in a multicultural environment.
Responsibilities
- Support and shape ServiceNow projects from consulting and design through implementation to in‑life support
- Analyze and design functional HR requirements
- Work in an agile environment and create high-quality features, epics and user stories
- Conduct business analyses to derive optimization measures for digital workflows
- Perform minor configurations of ServiceNow modules
- Support onboarding/mentoring of our junior consultants
- Independently manage and continuously develop the ServiceNow service portfolio
Requirements
- Subject-matter expertise in HR
- Ideally you have experience with ServiceNow or you are motivated to acquire ServiceNow skills
- Professional experience in software development, technology consulting and/or system integration
- Strong analytical and conceptual skills and enjoy serving as the interface between IT and the business
- Experience with the necessary level of detail in requirements analysis and design
- Strong analytical and problem-solving skills, and experience in process optimization and modeling
- Strong conflict-resolution skills, excellent communication and confident presentation skills
- University degree
- Business-fluent German and good English skills
- Willingness to travel within the DACH region for consulting projects
Benefits
- Attractive, performance-based compensation
- A family-friendly company with flexible working hours: remote, at client sites or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities—because our employees’ expertise drives us forward
- Exciting projects in an innovative, international environment with cutting-edge technologies
- Teamwork is important to us
- Life is more than work—therefore we offer 30 days of vacation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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