ServiceNow Consultant optimizing client business operations through advanced ERP and CRM systems. Focused on implementing systems and maintaining enhancements for client needs in Romania.
About the role
- Business Analyst in ServiceNow focusing on CRM/CSM. Guiding projects from consultancy to implementation within a multinational and innovative environment.
Responsibilities
- Support and shape ServiceNow projects from consulting and concept through implementation to post-go-live operations
- Analyze and design functional requirements in CRM and CSM
- Work in agile environments and create features, epics, and user stories
- Conduct business analyses to derive optimization measures for digital workflows
- Perform minor configurations of ServiceNow modules
- Support onboarding and mentor junior consultants
- Independently shape the service portfolio in the ServiceNow domain
Requirements
- Domain expertise in CRM and/or CSM
- Ideally experience with ServiceNow or a strong motivation to acquire ServiceNow skills
- Professional experience in software development, technology consulting, and/or system integration
- Analytical and conceptual skills
- Enjoy being the interface between IT and business stakeholders
- Strong analytical skills and problem-solving ability
- Knowledge of process optimization and modeling
- Strong conflict-resolution skills, excellent communication, and confident presentation skills
- University degree
- Business-fluent German and good command of English
- Willingness to travel for consulting projects within the DACH region
Benefits
- Attractive, performance-based compensation
- Family-friendly company with flexible working hours: remote, at client sites, or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities, because our employees' know-how drives us forward
- Exciting projects in an innovative, international environment using cutting-edge technologies
- Teamwork is important to us
- Life is more than work — we offer 30 days of annual leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
ServiceNow Consultant optimizing client business operations through advanced ERP and CRM systems in Romania. Role involves designing and supporting ServiceNow systems with a multicultural team.
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