ServiceNow SPM Analyst enhancing portfolio planning and reporting for a major energy network programme. Driving adoption and optimizing insights through ServiceNow and Power BI tools.
About the role
- Business Analyst involved in ServiceNow projects from consultation to implementation, focusing on CRM and CSM aspects. Collaborating with teams to enhance digital workflows and mentoring junior staff.
Responsibilities
- You will support and shape ServiceNow projects from consulting and design through implementation to go-live and operation
- You will analyze and design functional requirements in CRM and CSM
- You will work in an agile environment and create features, epics and user stories
- You will perform business analyses to derive optimization measures for digital workflows
- You will be responsible for minor configurations of ServiceNow modules
- You will support the onboarding and mentoring of our junior consultants
- You will independently and proactively manage and continuously develop your ServiceNow service portfolio
Requirements
- Domain expertise in CRM and/or CSM
- Experience with ServiceNow is ideal, or a strong willingness to acquire ServiceNow skills
- Professional experience in software development, technology consulting and/or system integration
- Analytical and conceptual skills and enjoyment of acting as the interface between IT and the business
- Strong analytical and problem-solving skills as well as experience in process optimization and modeling
- Strong conflict-resolution skills, excellent communication and confident presentation skills
- Successfully completed university degree
- Business-fluent German and good English skills
- Willingness to travel within the DACH region for consulting projects is acceptable
Benefits
- Attractive, performance-based compensation
- A family-friendly company with flexible working hours: remote, at the client or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities — the know-how of our employees drives us forward
- Exciting projects in an innovative and international environment with cutting-edge technologies
- The option to order your own JobRad (company bike) through us
- 30 days of vacation
Job title
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