Member Experience Consultant developing member education and communication solutions at Sun Life. Focuses on enhancing client engagement and corporate goals through effective strategies and relationships.
About the role
- Knowledge Consultant developing Knowledge Management solutions and optimizing processes at Sun Life. Collaborating with cross-functional teams to enhance client experiences and drive continuous improvement.
Responsibilities
- Develop and evolve Knowledge Management (KM) solutions
- Establish and maintain KM best practices
- Conduct process optimization to enhance existing processes and procedures
- Manage sponsor/stakeholder relations to ensure project delivery expectations are met
- Lead the assessment of current processes to identify inefficiencies
- Foster collaboration across functional disciplines to drive process optimization and knowledge sharing
Requirements
- University degree or college diploma in business (or equivalent years of experience)
- Three years of work experience in Knowledge Management
- 3-5 years of continuous improvement in a client-focused environment
- Proficient knowledge of KM principles, processes and tools
- Sound knowledge of project management techniques, tools and methodologies
- Knowledge of change management methodologies
- Demonstrated analytical, problem-solving, consulting, influencing skills
- Experience with MS Excel, MS PowerPoint, MS Visio, SharePoint
- Bilingualism (French, English) is required.
Benefits
- A caring, supportive, and inclusive culture
- Diversity and inclusion at the core of our values
- Flexible working hours
- Professional development opportunities
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