IT - Systemadministrator managing IT infrastructure and support at Funkwerk Oltmann GmbH in Berlin. Responsibilities include system administration, network management, and IT security strategies.
About the role
- Benefits Administration Specialist serving as primary contact for clients on benefits-related inquiries. Collaborating with vendors and internal teams to ensure compliance and efficiency in benefits administration.
Responsibilities
- Serve as the primary point of contact for clients regarding benefits-related inquiries, issues, and escalations
- Process benefits related events within the benefits administration system and directly with carriers/TPAs
- Collaborate with vendors, carriers, and internal stakeholders to resolve benefits related issues and ensure compliance
- Participate in onboarding and offboarding processes to ensure timely and accurate benefits enrollment and termination
- Conduct audits of benefits data to ensure accuracy
- Track and manage benefits-related tasks and inquiries using internal systems, ensuring timely resolution and documentation
- Oversee day-to-day operations of outsourced benefits administration services, ensuring service level agreements (SLAs) and performance metrics are met
- Act as the primary point of contact for clients and third-party vendors regarding benefits outsourcing activities
- Coordinate implementation and transition of new clients into outsourced benefits platforms and services
- Manage data feeds and integrations between HRIS systems, payroll, and benefits platforms inclusive of discrepancy resolution
- Support annual open enrollment planning and execution, including Benefits Administration configuration, testing, communications, and vendor coordination
- Assist in the development of standard operating procedures (SOPs) and documentation for outsourced processes
- Provide training and support to clients and internal teams on outsourced benefits processes and workflows.
- Participate in continuous improvement initiatives to enhance the efficiency and quality of benefits outsourcing services
Requirements
- 3+ years of experience in benefits administration, HR support, or client-facing outsourcing/enrollment processing roles
- Strong understanding of employee benefits programs and related compliance requirements
- Proficiency in HRIS and benefits administration systems (e.g., Workday, ADP, bswift, or similar)
- Strong understanding of systems functionality across multiple platforms (HRIS, Benefits Administration, Payroll, ACA, Carriers/TPAs)
- Comfortable with excel and handling large data sets, inclusive of utilizing Excel formulas (v-lookup, pivot tables etc.)
- Familiarity with service level agreements (SLAs) and key performance indicators (KPIs)
- Experience supporting open enrollment and life event processing in an outsourced environment.
- Bachelor’s degree
Benefits
- Health insurance
- Comprehensive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IT System Administrator supporting IT operations and managing infrastructures at Funkwerk Oltmann GmbH in Berlin. Involving in first and second - level support and infrastructure management.
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