Data Analyst managing data requirements and integrity for Truist. Collaborating with internal teams to gather, analyze, and maintain business data.
About the role
- Data Analyst designing scalable CRM integrations and automations for Glovo, improving lifecycle campaigns and segmentation. Collaborating to optimize performance and deliver impactful solutions.
Responsibilities
- Design, build, and maintain integrations and automations in Python & SQL to connect our CRM with other systems (internal tools, rider app, external providers).
- Develop and manage robust data pipelines that ensure a reliable, accurate, and timely flow of information across platforms.
- Design, test, and refine rider segmentations, enabling more personalized and impactful lifecycle communications.
- Monitor and analyze CRM campaigns and flows across channels (email, push, in-app, SMS), tracking key KPIs (activation, conversion, retention, ROI) and identifying improvement opportunities.
- Run A/B tests and experimentation to measure impact, validate hypotheses, and continuously optimize lifecycle strategies.
- Optimize rider lifecycle communications and campaigns, ensuring the right message is sent at the right time, through the right channel, with maximum efficiency.
- Build dashboards and visualizations that empower the team to monitor performance and spot improvement opportunities at a glance.
- Act as a data & integration partner for stakeholders, translating operational, marketing, and growth needs into technical solutions that enable better decision-making.
- Continuously identify gaps and opportunities in our CRM strategy, proposing improvements that balance automation, efficiency, growth, and rider experience.
Requirements
- 2+ years of experience in a data-focused role with exposure to automation, analytics, or system integrations.
- Strong programming proficiency in Python (e.g. Pandas for data manipulation and automation).
- Advanced SQL skills, able to write optimized and complex queries.
- Proven ability to build and maintain integrations and data flows across systems (APIs, webhooks, etc.).
- Hands-on experience with audience segmentation and targeting for CRM or lifecycle campaigns.
- Ability to analyze CRM campaign and flow performance (activation, conversion, retention, ROI) and translate findings into actionable improvements.
- Clear communicator, able to explain technical work to non-technical stakeholders.
- Strong stakeholder management skills and proficiency in English (written and verbal).
- A hands-on, problem-solving mindset: comfortable switching between coding, analysis, integrations, and stakeholder interaction.
Benefits
- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings!
- Discounts on transportation, food, and even kindergarten expenses.
- Discounted gym memberships to keep you energized.
- Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- Enhanced parental leave, and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.
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