Senior Manager, tasked with execution of marketing tactics for US Hospital & Biosimilar portfolio. Collaborating with various internal and external stakeholders to drive effective customer engagement.
FM
Hybrid Associate, Technology Services – Single Family Marketing Engagement
Posted 6 months ago
About the role
- SF Market Engagement - Technology Services - Associate role at Fannie Mae. Monitoring customer support requests and assisting in troubleshooting product errors with flexibility.
Responsibilities
- Monitor and respond to ticketing system requests for critical or systematic errors in products.
- Support the team with identifying errors in products and determining their source.
- Contribute to the team's work in troubleshooting product errors and recommending solutions to fix them.
- Work with other development groups to deploy updates.
- Install and maintain common technology hardware and software.
Requirements
- Bachelor’s Degree or equivalent
- Effective Communication
- Information Gathering
- Data Analysis
- Systems Thinking
- Problem Diagnosis
- Technical Acumen
- Stakeholder Engagement
- Process Improvement
- Support Operations
Benefits
- Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.
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