External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
About the role
- Associate Tech Support Technician providing technical support to Progressive Employees in a hybrid role. Responsible for troubleshooting, problem-solving, and system administration tasks in a NOC environment.
Responsibilities
- Responds to phone calls, live chats, emails and personal requests for technical support
- Escalate issues and provide updates to stakeholders for desktop and application tickets
- Identify, research and resolve technical problems
- Document, Track and monitor problems to ensure a timely resolution
- Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation
- Provide detailed diagnostics summary for next tier level support
- Facilitate logins, account support and various other system administration duties
Requirements
- Knowledge of commonly used concepts, practices and procedures within a Help Desk/Service Desk Environment
- 1 to 2 years of information system experience, including 1 year of experience working directly with PC Hardware and Software
- Ability to lift, up to 40 lbs.
- Ability to walk, bend, stoop, balance and reach for extended periods of time
- Ability to thrive in a fast-paced, startup environment
Benefits
- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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