Snr. Product Manager at KnowBe4 leading end user experience strategies focused on gamification. Driving product engagement and aligning user journeys across diverse training environments.
About the role
- Associate Product Manager managing and evolving conversational products at Mundiale. Collaborating with technical teams and stakeholders to define requirements and improve user experiences.
Responsibilities
- Manage and evolve conversational products, ensuring alignment with the company's strategy;
- Support the discovery process for new features in partnership with the Customer Success (CS) team and internal stakeholders;
- Translate business requirements and opportunities into clear user stories and requirements for the technical team;
- Propose improvements, new flows, and features based on results, benchmarks, and identified needs;
- Prioritize deliverables, balancing impact, effort, and technical feasibility;
- Monitor product performance and suggest data- and feedback-driven adjustments;
- Collaborate with Customer Success and Sales teams to ensure consistent, user-centered deliveries.
Requirements
- Proficiency in Microsoft Office;
- Knowledge of performance metrics analysis;
- Strong communication skills with both technical and non-technical teams;
- Critical thinking and analytical mindset for data-driven decision making;
- Experience building and maintaining client relationships.
- **Nice to have:**
- Experience with conversational products;
- Knowledge of messaging platforms, customer journey flows, and NLP;
- Familiarity with technical concepts such as APIs, integrations, and product architecture.
Benefits
- Competitive salary package aligned with the market 💰;
- Flexible benefits (you decide how to use them according to your needs: culture, ride-share apps, subscriptions, gym, meals, etc.) 🎉🚗💼🏋️🍔
- Unimed Unipart health plan 🏥
- Career development path 🚀
- Hybrid work model 🏡
- Day Off 🌞
- Short Friday 😎
- Collaborative and dynamic work environment 🤝💼
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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