Experienced Production Engineer supporting quality - critical processes and collaborating with teams to ensure high - quality pen needles. Engaging in stable operations and improvements within a 2 - year temporary contract.
About the role
- Application Production Support Engineer ensuring stability and performance of production applications, acting as a bridge between ITOps, infrastructure, and users.
Responsibilities
- Provide technical and functional support for production applications
- Ensure incidents are resolved within agreed service levels
- Monitor the technical and functional components of applications
- Orchestrate and manage application releases
- Maintain and enhance the application's knowledge base
- Analyze performance metrics to identify areas for improvement
- Manage functional change requests
Requirements
- 2 to 3 years of experience in application support or an IT production environment
- Mandatory technical knowledge: IT operations and scheduling tools: CA Automation Scheduler, Axway Transfer CFT, ServiceNow
- Good understanding of infrastructure and middleware components: Linux OS, Shell scripting, Ansible, MQ Series, NGINX, API management, Dynatrace
- Troubleshooting skills in Java/Spring Boot environments
- Experience in user support and production troubleshooting
- Understanding of the business processes supported by the application
- Knowledge of IT principles and cybersecurity
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