Analista de Prevenção a Fraudes contribuindo para um ambiente financeiro seguro no Sicredi. Foco em análise e mitigação de riscos em canais digitais e pagamentos.
About the role
- Analyst I monitoring applications at Accelya, simplifying airline financial processes. Utilize monitoring tools for issues, trends, and data analysis in a 24/7 environment.
Responsibilities
- Taking Care of Digital Operations Center as a DOC Analyst.
- You will be primarily responsible for monitoring our applications, 24x7.
- Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols.
- You will utilize monitoring tools for monitoring issues, monitoring trends, and performing data analysis.
- If there is any error in Trends and analysis need to report to production and development teams.
- Understanding data traffic and user logs.
Requirements
- A Bachelor's degree in Computer Science, Computer Applications, Information Technologies, Data Analytics, or a related field – or equivalent work experience.
- Ideal candidates will have a background or strong interest in data analysis.
- A genuine enthusiasm for learning new technologies and growing within the IT support domain.
- Solid problem-solving skills with the ability to identify, diagnose, and resolve basic technical issues.
- Excellent verbal and written communication skills, with a customer-focused mindset and a commitment to quality service.
- Ability to collaborate effectively within a team and communicate with users of varying technical backgrounds.
- Proficiency in Microsoft Excel is essential – including the use of formulas, data visualization (charts), and analytical functions.
- A background in programming or scripting is preferred and will be considered an asset.
- Familiarity with monitoring and analytics tools such as DataDog, Sumo Logic, Power BI, Tableau, or similar platforms is a plus.
- Must be willing to work a rotating shift schedule, including weekends and holidays, to support 24/7 operational coverage.
- Previous experience in an IT support or customer service role is a plus.
- Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e.g., Microsoft Office, Google Workspace), and remote support tools.
- Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP.
- IT certifications (e.g., CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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