VP Contact Center Support managing multi - channel operations for US military community. Ensuring alignment with strategy and delivering optimal performance in service objectives.
About the role
- Call Center Agent responsible for customer service and support operations at Glory Global Solutions. Handling inquiries, creating quotes, and coordinating service requests with clients.
Responsibilities
- Gestionar llamadas entrantes y salientes de forma oportuna con clientes y personal interno.
- Identificar las necesidades de los clientes, aclarar información, investigar cada problema y ofrecer soluciones.
- Elaborar cotizaciones para clientes.
- Coordinar la recepción de solicitudes de clientes, Órdenes de Compra, programación de servicios y accesos a sucursales.
- Brindar soporte a las operaciones y seguimiento oportuno al cumplimiento de servicios diarios.
- Revisión, validación de servicios y refacciones para facturación.
- Coordinar servicios con gerencias y supervisiones para satisfacción del cliente.
- Actualizar documentación de servicios en plataformas internas y de cliente.
Requirements
- Bachillerato concluido y/o Licenciatura en áreas administrativas o afines
- Mínimo 2 años en Atención al Cliente
- Manejo de excel
Benefits
- Sueldo atractivo y 100% nominal
- Prestaciones de Ley desde primer día
- Utilidades
- Vales de Despensa | Seguro de Vida | Apoyo de Teletrabajo
- Hibrido
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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