Senior Account Manager responsible for developing sales and relationships for HVAC solutions at Mesa Energy Systems. Collaborating with clients and internal teams to achieve business objectives in Kent, WA.
About the role
- Agent Relations Representative supporting ACA healthcare program by assisting independent insurance agents. Providing onboarding, support, and guidance on ACA compliance and enrollment tools.
Responsibilities
- Be the main point of contact for licensed insurance agents and agency partners
- Provide onboarding, training, and ongoing support to new and existing agents
- Answer agent questions via phone, email, and chat – and solve problems with a positive attitude
- Stay informed on ACA plan updates, compliance, and regulations
- Troubleshoot technical issues related to enrollment platforms or quoting tools
- Track agent performance and help drive engagement and results
- Work with internal departments like Compliance, IT, and Marketing to support program improvements
- Keep detailed notes in our CRM on all agent interactions
Requirements
- 1–2 years of experience in health insurance, agent support, or customer service ( ACA experience a big plus! )
- Strong communication and interpersonal skills – you enjoy helping people!
- Organized, tech-savvy, and able to learn new systems quickly
- Experience with Microsoft Office, CRM systems, and online platforms
- Able to handle fast-paced days, multitask, and stay cool under pressure
- Problem-solver with great written and verbal communication skills
Benefits
- Help make a real difference in people’s access to affordable healthcare
- Support a network of hardworking agents and play a key role in their success
- Be part of a collaborative, solutions-oriented team
- Opportunities for growth and advancement in the health insurance industry
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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