Ops Admin Specialist providing significant administrative support for HR and operational functions at DSV. Responsible for coordinating recruitment processes, customer service support, and new hire orientation.
About the role
- Assisting customers by providing support and information at Leve Saúde. Engaging in customer relations through various communication channels.
Responsibilities
- Customer service via WhatsApp and phone;
- Scheduling appointments;
- Enrolling new clients in the product's "Welcome" program;
- Clarifying the product's details and guidelines for new and existing clients;
- Directing inquiries to related departments;
- Handling complaints;
- Supporting doctors and patients by facilitating access to telemedicine consultations;
- Issuing referral forms and authorizations.
Requirements
- High school diploma.
- Good written communication skills.
- Customer service techniques.
- Experience with Tasy and Salesforce systems.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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