Account Manager Team Leader at HFM delivering strategic support and management in financial markets. Leading a team to ensure client satisfaction and team performance across a dynamic environment.
About the role
- Account Manager driving growth within the existing customer base at Acoustic. Collaborating with cross-functional teams to deepen relationships and identify expansion opportunities.
Responsibilities
- Own a portfolio of mid-market B2C marketing customers, focusing on growth, renewal, and long-term success.
- Develop a deep understanding of each customer’s goals, KPIs, and engagement strategies to proactively identify upsell and cross-sell opportunities.
- Partner closely with Customer Success, Product, and Marketing to deliver tailored solutions that drive measurable outcomes.
- Lead business reviews and strategic planning sessions to highlight value, adoption trends, and expansion opportunities.
- Maintain detailed account plans, using CRM tools to track health, opportunity status, and expansion potential.
- Consistently meet or exceed monthly growth and retention goals.
- Successfully complete all sales enablement programs to develop a detailed understanding of Acoustic’s offerings (Software and Services) to deliver differentiated value propositions and solutions to prospective clients.
- Leverage the CRM (Customer Relationship Management) as a sales accelerator to ensure accurate forecasting and reporting.
Requirements
- 3+ years of experience in SaaS account management, customer growth, or customer success roles, ideally in MarTech or marketing automation.
- Proven track record of expanding existing accounts and driving measurable revenue growth.
- Strong business acumen with the ability to connect marketing technology to business outcomes and ROI.
- Skilled at building trusted advisor relationships with mid-market and enterprise customers.
- Excellent communication, presentation, and negotiation skills.
- Experience using CRM tools (Salesforce preferred) for forecasting and pipeline management.
- Familiarity with MEDDPICC or similar value-based qualification methodologies a plus.
- Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, and Product teams.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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