Account Manager Team Leader at HFM delivering strategic support and management in financial markets. Leading a team to ensure client satisfaction and team performance across a dynamic environment.
About the role
- Account Manager at iyzico managing customer relations and providing payment services for businesses. Focused on building long-term relationships and ensuring customer satisfaction in e-commerce.
Responsibilities
- Ability to drive successful projects with a wide range of people at all decision-making levels
- Engaging with customers via telephone, email and face to face meetings
- Building long lasting relationships with senior management of customers
- Representing the company successfully by establishing strong communication with his/her customers
- Identifying customer needs and offering suitable solutions (financial / operational / technical) for them
- Making regular field visits to follow up the voice of customers and the market closely
- Ensuring the highest level of customer satisfaction
- Create a business plan for the sectors for which it is responsible and quickly pass on actions
- To develop effective communication with business partners and to gain projects with business development activities
- Efficiently managing all customer related processes using internal and external elements
- Providing the necessary contribution for the measurement and improvement of the key account satisfaction and the image of the establishment
- Providing the communication network coordination between the customer and the company
- Ensuring that proposals and contracts are prepared in time, without errors, in accordance with customer demands and needs
Requirements
- Graduating from relevant departments of universities
- Minimum 3-4 years experience in a similar position
- Experience with e-commerce , retail and payment systems would be an advantage
- Fluency in English
- Knowing technology concepts well, developing customer needs and positioning the right products and solutions
- Customer-focused, strong communication, business tactics, and planning competence
- The successful candidate will be an analytically driven team player who is motivated by an entrepreneurial, fast-paced and highly collaborative environment
- Tend to teamwork, able to cope with stress
- Experience in solving analytical problems
- Diction is smooth, written and verbal communication is strong
Benefits
- A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
- Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.)
- Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade.
- An iyzicoMate is assigned to help you with anything you may need on your onboarding
- A detailed orientation program designed for you to fully grasp the iyzico culture
- Meal & Internet Allowance
- Transportation Allowance
- A gift voucher to meet tech needs and ergonomic workspace at home
- Macbook (and monitor if needed)
- Employee support program: free psychological counseling, legal advice, financial advice etc.
- Private health insurance
- 1 day birthday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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