Account Manager managing strategic accounts in Belgium for fintech company Swan. Focused on driving revenue growth and customer success while being the company's spokesperson.
Responsibilities
Ensure Swan's success in Belgium by developing a deep understanding of the market and by being our spokesperson in front of prospects, customers or third-parties.
Drive planned revenue growth in the country by ensuring customer success and leveraging automation to deliver higher levels of service.
Management and development of existing customers (80%)
Track revenue vs planned budget and identify opportunity and challenges, ensure continuous revenue generation by effectively tracking and streamlining revenue processes.
Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies,
Be the voice and face of Swan for the region (at events and in the press)
Requirements
2/3+ years of experience in an Account Manager or Customer Success Manager position in a start-up/scale-up fintech, another fast-paced work environment or in a consulting firm.
Fluent in Dutch and/or French, with professional proficiency in English.
Passionate about partner success and building long-term relationships.
Data-driven and highly analytical.
Strong interest in startups and emerging technology businesses.
Understand and articulate technical concepts, translating them into business- or industry-relevant language.
Benefits
27 days of paid leave
Hybrid remote policy
Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax.
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