Sales Manager developing customer relationships in B2B sector. Collaborating with support teams and managing lead processes for customer engagement.
About the role
- Account Executive engaging with Fortune 1000 companies to drive member retention and growth at Zero100. Focusing on strategic partnerships and maximizing value for clients.
Responsibilities
- Lead the engagement, retention and growth strategy for a book of business, ensuring customers are consistently realizing value from their membership and building long-term loyalty.
- Own member retention by driving proactive touchpoints, usage of our products and research, and alignment with evolving client needs.
- Manage commercial strategy, including renewals from beginning to end, and identifying and closing upsell opportunities
- Develop trusted relationships with senior executives (primarily at the C-level), becoming a thought partner and advocate for how Zero100 can support their goals.
- Partner closely with product, research, and delivery teams to customize engagement plans and ensure the right content and insights are delivered to each account.
- Regularly analyze engagement data, upsell trends and member feedback to identify risk factors and intervene early to prevent churn and drive growth.
- Act as the voice of the customer internally—sharing feedback, surfacing trends, and helping prioritize improvements to our member experience.
Requirements
- Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 5-10+ years in a similar role.
- Track record of meeting and exceeding sales goals, including selling six-figure deals to large enterprises at the C-level.
- Experience negotiating contracts with sophisticated procurement teams.
- Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
- Resourcefulness, resilience, and strong oral and written communication skills.
- Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
- Ability to thrive in an ambiguous environment and persevere through challenges.
- Willingness to adapt and flex as the business evolves.
- Ability to travel and be in-person with customers
Benefits
- Competitive salary and commission scheme
- Unlimited holidays
- Private healthcare & Life Insurance
- Enhanced Pension
- Enhanced Parental Leave Policy
- Custom designed offices in central London with free breakfasts & snacks
- Regular team socials
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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