Account Executive - B2B managing logistics operations for Ninja Van in Southeast Asia. Supporting KPI reporting and claims management within the logistics team.
Responsibilities
Claims Management: Handle logistics claims (e.g., damage, loss, delays) by validating documents, identifying root causes, and helping prevent recurring issues.
Risk Assessment: Monitor data and reports to identify operational risks, claim trends, and potential issues early on.
Logistics Coordination: Assist in tracking inbound and outbound shipments, ensuring on-time delivery and compliance with client SLAs.
Documentation & Reporting: Maintain accurate records, shipment trackers, and basic performance reports (claims trends, KPIs, etc.).
Service Recovery: Support quick resolution of service issues and coordinate with teams for recovery and client communication.
Requirements
Minimum of 1–2 years in a logistics support or coordinator role
Experience working with major FMCG clients is highly preferred
Strong background in project management, performance analytics, and process mapping
Advanced proficiency in Microsoft Excel for data reporting and analysis
Familiarity with Business Intelligence tools (e.g., Power BI, Tableau)
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