Customer Service Representative assisting U - Haul customers with service inquiries and equipment management. Handling rentals and educating customers on products and services in a supportive team environment.
About the role
- Customer Experience Specialist providing customer service to travelers around the world. Being part of Zurich Cover-More, a leading travel insurance provider, ensuring clients receive top-notch assistance.
Responsibilities
- Provide exceptional customer service over the phones to our clients and travelers around the world while navigating multiple systems
- Have a keen eye for details and accurately document and capture all interactions in our case management system
- Collaborate with leadership to fine tune skillsets and apply feedback to meet role expectations
- Provide creative out-of-the box solutions using critical thinking skills to provide top notch customer experiences
Requirements
- High School Diploma or equivalent
- Advanced customer service skills and 2+ years of customer service/office experience
- Ability to remain calm and collected in a fast-paced environment
- Exceptional verbal and written communication skills
- Effectively multi-task and prioritize tasks
- Proficiency in Microsoft Office programs
- Ability to work 2nd shift between 12pm-10pm, with rotating weekends.
Benefits
- Job flexibility
- Career growth
- Take the time you need, for you and your community
- Investing in your health and your future
- Diversity and inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative assisting U - Haul customers with products and services. Using technology for rentals, maintenance, and customer education.
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