Junior System Administrator handling end - user support and system administration tasks at a family - owned tech solutions provider. Collaborating with IT teams to keep systems operational and optimize processes.
AC
Hybrid Customer Service Representative, Bilingüe
Posted 7 minutes ago
About the role
- Customer Service Representative handling inquiries in foreign languages for Adecco in Bogotá. Focusing on quality service and KPI compliance in a fully remote role with occasional on-site training.
Responsibilities
- Será responsable de atender las consultas de clientes en idioma extranjero, cumpliendo con los estándares de la compañía y trabajando como parte del equipo de Servicio al Cliente.
- Se espera una orientación al cumplimiento de KPI y un alto nivel de desempeño enfocado en la calidad del servicio.
Requirements
- Mínimo 1 año de experiencia en cargos de Customer Service Support.
- Experiencia en el uso de CRM para la creación de tickets y gestión de solicitudes a través de correo electrónico, chat o llamadas.
- Perfil analítico, con capacidad para identificar las necesidades del cliente, buscar información y gestionar soluciones cuando estas no estén a su alcance.
- Habilidades en análisis, solución de problemas, gestión y resiliencia.
Benefits
- Medicina prepagada
- Bono Sodexo de $180.000
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