Workers' Compensation Claims Examiner managing and processing claims in New York jurisdiction. Ensuring compliance with laws and providing clear communication with claimants and clients.
About the role
- Claims Examiner role with Travel Guard, assessing travel claims and providing customer support in the insurance industry. Requires strong communication skills and attention to detail.
Responsibilities
- Assess and investigate travel-related claims applying policy guidelines
- Ensure timely resolutions within 15-25 days while maintaining communication with stakeholders
- Provide exceptional customer support to claimants throughout the claims process
- Communicate with claimants using empathy to gather necessary documentation
- Apply policy guidelines to determine coverage and claim validity
- Maintain detailed claim records within internal claims systems
Requirements
- 1-2 years of customer service experience
- Willingness to obtain State Specific Adjuster Licensing within 6 months of employment
- Excellent written and verbal communication skills
- An eye for details for thorough investigations and documentation
- Live within 150 miles of Stevens Point, WI and willing to commute into the office 2-3 days per month
Benefits
- Job flexibility with hybrid work
- Career growth opportunities
- Paid annual and personal leave
- Volunteer leave
- Comprehensive paid parental leave scheme
- Competitive health plans
- EAP programs and health activities
- 401(k) with employer matching
- Diversity and inclusion initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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