Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
About the role
- Customer Success Consultant managing product lifecycles for Zoopla, a leading UK property website. Liaising between sales, finance, and technical departments to ensure seamless service.
Responsibilities
- Handle the end-to-end process for booking products, quotes, managing re-bookings, and overseeing product renewals.
- Ensure accurate billing and lead the effective management and resolution of billing queries, maintaining financial integrity and client confidence.
- Process contracts accurately and maintain up-to-date client records.
- Generate and distribute "Buyer Insight" reports, pull results for various product lines, and provision of quote information.
- Manage the administrative side of adding new developments and campaigns to our platforms.
- Act as the primary point of contact for technical queries, working closely with various internal teams to find swift resolutions.
Requirements
- Previous experience working within the New Homes or Property sector is highly desirable.
- Proven experience in a professional support or sales operations role.
- Comfortable working with CRM systems and data; ability to explain technical issues to non-technical stakeholders.
- High level of comfort with figures, specifically for calculating pro-rata rates and checking invoices.
Benefits
- 25 days annual leave + extra days for years of service
- Day off for volunteering & Digital detox day
- Festive Closure - business closed for period between Christmas and New Year
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London
- 7.5% pension contribution by the company
- Discretionary annual bonus up to 10% of base salary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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