Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Business Analyst with expertise in ServiceNow. Guiding teams to enhance IT service management and optimize workflows.
Responsibilities
- We are seeking a Business Analyst with expertise in ServiceNow.
- Your leadership will guide teams in enhancing IT service management and optimizing workflows.
Requirements
- Proven experience as a Project Manager, particularly with ServiceNow projects.
- Strong understanding of IT service management (ITSM) concepts and best practices.
- Excellent communication, leadership, and stakeholder management skills.
- Experience with Agile project management methodologies.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- ServiceNow certifications are highly desirable.
- Strong problem-solving and analytical skills.
- Proficient in project management tools and software.
Benefits
- **About Us**
- Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need If you are looking for new opportunities your profile at [email protected].
- Also follow our LinkedIn page for new job opportunities and more.
- Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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