SME Cross Domain Implementation Engineer Lead working with Department of War to enhance data and analytics capabilities across DoD. Designing secure data transfer solutions and leading technical teams for mission - critical projects.
About the role
- Lead Product Implementation professional overseeing and executing the implementation of SaaS products at Zinnia, a technology platform for insurance solutions.
Responsibilities
- Serve as the primary point of contact for client onboarding and product rollout, ensuring an exceptional implementation experience.
- Lead discovery sessions to understand client requirements, workflows, data structures, and integration needs.
- Develop and execute detailed implementation plans, including configuration, data migration, testing, and training.
- Facilitate client workshops, product demos, and solution walkthroughs.
- Act as a product expert and technical liaison between clients and internal teams.
- Understand product architecture, API capabilities, integrations, and configuration options to advise clients effectively.
- Translate client requirements into actionable configuration or development tasks.
- Identify gaps or enhancements and provide structured feedback to product management.
- Partner closely with Product, Engineering, Customer Success, Support, and Sales to ensure seamless delivery.
- Work with engineering teams on integration requirements, data mapping, and custom configuration needs.
- Support product releases by assessing impact on client implementations and advising on rollout strategy.
- Manage project timelines, risks, issues, and dependencies across multiple client implementations concurrently.
- Ensure alignment with scope, budget, and contractual commitments.
- Produce documentation, training materials, implementation guides, and client handoff packages.
- Monitor adoption and KPIs post-launch to ensure client success.
- Build trusted advisor relationships with client stakeholders—from operational teams to executives.
- Communicate technical concepts in business-friendly language and guide clients through change management.
- Provide proactive recommendations to maximize product value and drive long-term client retention.
Requirements
- Bachelor’s degree in Technology or a closely related field.
- 10+ years of experience in product implementation, solutions consulting, or technical project management in a SaaS or enterprise software environment.
- Strong understanding of software implementation lifecycles, APIs, integrations, and data workflows.
- Experience working with enterprise clients (insurance or financial services preferred).
- Exceptional communication, client management, and problem-solving skills.
- Ability to manage multiple complex projects simultaneously.
Benefits
- Health/dental insurance
- Parental leave
- Profit sharing
- 401(k)
- Incentive/bonus opportunity
- Tuition reimbursement
- Career progression
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Implementation Manager overseeing onboarding lifecycle for SMB waste haulers at CurbWaste. Managing customer relationships, data migrations, and cross - functional coordination throughout the process.
Customer Engineer managing post - sales technical relationships maintaining AI workloads for customers. Collaborating with teams to resolve issues and enhance product performance for enterprise clients.
Senior Advanced Customer Engineer providing mentorship and technical support to field engineers at Cognex. Responsible for project delivery, documentation, and customer communication.
Implementation Engineer translating global packaging regulations into machine - readable assessment logic for sustainability. Collaborating with a skilled team in a GreenTech startup.
Implementation Specialist onboarding clients during initial implementation of Axxess products and services. Collaborating with teams to ensure smooth client transitions at Axxess.
Client Implementation Manager leading complex financial services technology projects for State Street. Overseeing implementation programmes and collaborating with cross - divisional teams in London.
Implementation Consultant for Next Generation, Inc. supporting Ceridian DayForce deployments across clients. Responsible for managing the implementation lifecycle and ensuring client satisfaction.
MES Implementation Specialist at Leonardo UK supporting Siemens Opcenter deployment in digital manufacturing transformation. Collaborating with cross - functional teams and external partners in a multi - vendor environment.
HRnet Implementation Consultant optimizing HR operations through HRnet application for clients. Advising on HR processes and legislation while guiding clients to best practices.