Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Customer Service Specialist providing hybrid support by connecting with customers and solving inquiries. Engaging in collaborative work and problem resolution as part of our client’s customer service team.
Responsibilities
- Connect with their customers daily, using each interaction to build trust, strengthen relationships, and provide solutions that drive their success.
- Turn around sticky situations into favorable resolutions that encourage other customers to continually partner with them for their delivery needs.
- Develop a thorough understanding of our client’s delivery services in the context of various geographical regions where they operate.
- Be the first point of escalations via chat, email, voice, and other support channels.
- Share feedback and suggestions to enhance processes and documentation to support their customers effectively.
- Assist teammates through collaborative peer-to-peer learning sessions.
- Contribute to informed decision-making on system changes and help shape product design by sharing feedback and ideas to support their customers better.
Requirements
- Genuine desire to deliver the highest possible level of service to our customers.
- Ability to work with a team on shifting schedules to provide 24/7 service to customers globally, including working on holidays, weekends, and various shifts (morning, mid-day, and night) depending on business needs.
- Ability to handle escalations via chat, email, voice, and other support channels.
- Flexibility to thrive in a hybrid work environment.
- Willingness to undergo training to cater to different customer groups.
- Excellent written and spoken English — you need to be able to talk to Executive and C-level customers.
- Grit, perseverance, and resilience in handling sticky situations and customer interactions.
- A self-starter personality — you can work with minimal supervision and take initiative when needed.
- Strong attention to detail and exceptional problem-solving skills, with the ability to investigate and resolve issues effectively.
- Very comfortable with technology and digitally savvy.
- Sound judgment and having the autonomy to make decisions while knowing when to consult with leaders or experts.
Benefits
- Company-provided laptop
- One-time ₱10,000 remote allowance
- 15 days of paid holidays
- 15 days of sick leave
- Birthday leave
- HMO on Day 1 + 1 free dependent
- Night Differential pay, as applicable
- Night allowance or Weekend allowance, as applicable
- Internet allowance
- Coffee allowance
- Wellness Allowance
- Fun Budget to celebrate events
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Regional lead managing Customer Service, Warehouse & Logistics across Japan and Korea. Driving operational excellence and leading a team focused on service quality and continuous improvement.
VP of HR leading customer service initiatives at Synchrony, collaborating across global teams for effective HR solutions. Driving employee engagement and operational excellence within the organization.
Customer Service Professional delivering exceptional support for customer inquiries in the shipping industry. Responsible for maintaining records, resolving issues, and collaborating with sales and operations.
Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
Customer Service Representative assisting customers with orders and inquiries at Bron Tapes. Collaborating with internal teams to enhance customer experiences across the organization.
Customer Service Representative assisting customers with orders at Bron Tapes in Denver, PA. Handling phone calls, managing customer portals, and supporting sales goals.
Sales Support Representative assisting customers in selecting products and providing solutions. Collaborating with sales associates to ensure great customer service at Ferguson.
ZAPP customer support coordinator responsible for providing technical support and customer training. Facilitate logistics for ZAPP add - on services while ensuring optimal customer experience.
Blood Collection Staff utilizing healthcare and customer service skills for blood collection processes. Collaborating with teams and creating welcoming environments for volunteer donors.