Pre Sales Solution Architect at Integrity360 focusing on enhancing clients' cybersecurity maturity and architecting security solutions. Collaborating with Account Management and Product Management teams.
About the role
- Senior Solutions Architect managing pre-sales technical scoping and customer solutions for Amazon Connect. Collaborating with the Contact Center Platform Architecture team to serve unique business needs.
Responsibilities
- Act as the key technical expert during the pre-sales process.
- Work closely with the Contact Center Platform Architecture team and potential customers to design and scope customized solutions.
- Provide expert technical support to the sales team by analyzing customer requirements and recommending effective use of Zendesk products and services.
- Create detailed professional services estimates and proposals for developing and implementing new customer solutions.
- Maintain deep technical expertise across the Zendesk for Contact Center product suite, leading technical discussions and providing expert recommendations.
- Partner closely with the Professional Services team to ensure a seamless transition from the sales cycle to project delivery.
Requirements
- 3+ years of customer-facing experience, preferably in a technical support or consulting role.
- 3+ years of hands-on experience building, migrating and deploying complex cloud-based solutions.
- Experiencing implementing and supporting AWS environments - Amazon Connect is a MUST have
- Proven ability to translate customer business objectives into a comprehensive technical solution and detailed project estimate.
- Exceptional communication and presentation skills, with a focus on articulating value and building trust with prospective customers.
Benefits
- This position may also be eligible for bonus, benefits, or related incentives.
- Hybrid experience designed at the team level to give a rich onsite experience packed with connection, collaboration, learning, and celebration.
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