AI Product Consultant leading pilot engagements for Zendesk AI, focusing on technical configuration and integrating business strategies. Collaborating with sales and customer success to drive value outcomes.
Responsibilities
Own pilot discovery, scoping and delivery
Partner with the account team throughout the engagement
Collaborate with customers to optimise the building blocks for successful AI adoption
Configure AI product features and build integrations as needed
Interface with Product to flag feature dependencies and request assistance to manage product gaps
Requirements
Strong Zendesk product knowledge (mandatory)
Previous experience in consultancy roles
Highly technical (some basic coding skills)
Experienced in project management (structured delivery)
Proactive, outcome-driven mindset
Excellent communication and storytelling ability to articulate both technical details and business outcomes
Benefits
Competitive pay
Health insurance
Flexible working hours
Remote work
Dynamic parental leave plans
Job title
AI Product Consultant – Pilot Implementation, Pre-Sales
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