Account Manager driving growth for US-based brands at Zencargo, turning supply chains into a competitive advantage. Building relationships and managing strategic accounts with a focus on data-driven results.
Responsibilities
Own your book of business: Drive volume and gross profit growth across your customer portfolio, with full accountability for performance.
Build long-term value: Create and maintain a living Joint Impact Plan for each customer, aligned to clear ROI levers: transport spend, working capital, revenue, productivity, and CO₂ reduction.
Drive platform adoption: Champion Zencargo’s technology, ensuring full customer engagement with features, reporting, automation, and optimisation tools.
Strengthen relationships: Build strong multi-threaded relationships across customer organisations, expanding stakeholder engagement and becoming a trusted advisor.
Lead strategic conversations: Run customer-facing business reviews, unlock new opportunities (lanes, modes, supplier optimisations), and present actionable insights from data.
Collaborate cross-functionally: Partner with Operations, Pricing, and Product teams to deliver value. Own pricing discussions, rate card alignment, and escalation resolution.
Requirements
Proven success in account growth and stakeholder management
Strong strategic thinking and planning capabilities
Data-literate and ROI-focused with ability to translate insights into action
Experience with platform adoption and B2B SaaS-like value delivery in logistics
Excellent communicator and relationship builder
Skilled presenter, confident leading senior conversations
Collaborative, solution-oriented team player
Strong prioritisation and project management ability
Proficient in Google Suite, BI tools (e.g. Thoughtspot), and CRM systems
Strong understanding of international freight forwarding and supply chains
Comfortable navigating customer data to find value levers
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