Manager, Account Management at Mastercard developing relationships with Community Institutions customers. Building strong relationships and implementing account plans for revenue growth and market share.
About the role
- Key Account Manager overseeing strategic Shoes partners' growth and commercial relationship at ZALORA. Delivering targets across sales and margin while enhancing partner visibility and customer experience in the role.
Responsibilities
- Own a portfolio of strategic Shoes partners (brands, distributors, or top sellers) and deliver agreed targets across sales/GMV, margin, and growth.
- Build and execute Joint Business Plans (JBPs): growth strategy, assortment roadmap, price positioning, and marketing visibility.
- Identify opportunities to scale partners via newness, exclusives, hero SKUs, wider size runs, and category gaps.
- Negotiate and manage commercial levers including commission/margins, funding, rebates, marketing support, promo participation, and exclusivity/launch agreements (as applicable).
- Drive partner alignment on price competitiveness (RRP, promo depth, and parity versus key competitors).
- Improve profitability through better funding structures and campaign ROI discipline.
- Plan and execute partner participation in the trading calendar (e.g., mega campaigns, paydays, seasonal events).
- Ensure strong readiness for campaigns: Deal mechanics and price points, Stock availability / fulfilment capacity, Hero SKU selection and visibility placements (where applicable).
- Track performance during campaigns and implement corrective actions to improve conversion and sell-through.
- Drive catalogue growth and quality: Ensure the right assortment breadth/depth and new arrivals cadence.
- Improve content quality: images, attributes, size/fit info, taxonomy.
- Work with internal teams to fix catalogue defects and improve onsite discoverability (filters, categorization, search relevance).
Requirements
- 1–2 years experience in key account management, commercial, category, marketplace management, or wholesale account roles (fashion/e-commerce preferred).
- Strong negotiation skills and experience influencing external stakeholders (brands, distributors, sellers).
- Analytical capability: confident working with Excel/Google Sheets and performance dashboards (SQL/BI tools is a plus).
- Good understanding of Shoes category dynamics: seasonality, sizing, hero franchises, price ladders, promotional mechanics.
- Strong communication skills, stakeholder management, and ownership mindset.
Benefits
- Hybrid Work Setup
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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