Senior Product Support Engineer providing advanced technical support for data infrastructure products. Collaborating with engineering teams to resolve customer escalations and improve platform performance.
About the role
- Staff Cloud Support Engineer providing critical support for Zadara’s products, troubleshooting complex issues and working with various teams to ensure system reliability.
Responsibilities
- Provide critical support in ensuring the health, performance, and availability of Zadara’s products by proactively monitoring and responding to system-generated alerts.
- Serve as subject matter experts, taking the lead in troubleshooting complex issues across products and the underlying infrastructure and technologies.
- Ensure all incidents are accurately logged, tracked, and resolved in line with Zadara’s service level agreements (SLAs) and operational best practices.
- Work closely with infrastructure, networking, and DevOps teams to drive continuous improvements in monitoring systems, enhance alert accuracy, and maintain overall system reliability.
- Execute support and operations tasks for on-premises and cloud deployment.
Requirements
- 10+ years of experience and expertise in at least one of the following:
- Cloud computing architecture and services (AWS, Azure, GCP) and/or Virtualization systems (VMware KVM, Openstack)
- Storage systems including internal architecture (NAS, block storage, object storage)
- Network design, troubleshooting and equipment configuration including L2 and L3 (switches, firewalls, routers, etc) with a minimum of CCNA level of Network admin
- Solid experience in administration, configuration and tuning of Linux or Windows systems.
- Solid experience in microservices and orchestration like docker, Kubernetes.
- Knowledge of backup solutions is considered an added benefit, providing a competitive edge in managing comprehensive data protection strategies.
- Knowledge in CSI driver, SNMP, and Active Directory/LDAP configurations.
- Experience with configuration management systems (Ansible, Chef, Puppet).
- Scripting experience (Python, Bash, etc) two
- Excellent communication skills including prior client-facing experience and excellent team player.
Benefits
- Knowledge Sharing
- Customer Experience & Support Excellence
- Incident Response & Resolution
- Collaboration & Continuous Improvement
- Knowledge & Expertise
- Additional Support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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