Assistant Sales Department Manager supporting team success and sales goals at Nordstrom. Delivering outstanding customer service and ensuring effective merchandising standards in the store.
About the role
- General Manager managing swim school operations, increasing enrollment and ensuring profitability. Overseeing aquatics programs and engaging the local community effectively.
Responsibilities
- Are you passionate about making a positive impact on children's lives?
- As General Manager, you will lead a diverse team, manage 4-wall swim school operations, and increase sales through enrollment while ensuring profitability.
- Oversee our expanding aquatics programs, ensure a safe and clean environment, deliver a world-class customer experience, and engage the local community effectively.
- This role will be crucial in locally and nationally growing our brand and delivering consistent brand standards.
- Operations Management
- Class Scheduling: Effectively manage scheduling and staffing levels to meet business demands and class mix.
- Risk Management and Compliance: Ensure all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law.
- Facilities: Ensure ongoing maintenance, cleanliness, and brand standards, including the interior, exterior, pool, and pump room are maintained.
- Safety: Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.
- Financial Acumen Reporting: Leverage financial data and reporting to build and execute strategies to deliver the expected outcomes with revenue and profitability.
- Labor Management: Effective use of labor to maximize utilization and class mix.
- Budget Management: Monitor expenses while balancing the brand standards and financial outcomes.
- Cost Control: Implement cost-saving measures without compromising the quality of the services or the brand.
- Employee Management Hiring & Staffing: Manage recruitment, post jobs, interview, and oversee onboarding to integrate new employees while also effectively planning succession.
- Training & Development: Provide initial training for new staff and ongoing education and development for all team members to enhance skills and stay current with standards.
- Retention-Focused: Cultivate a positive, inclusive workplace culture that encourages staff retention through team building, recognition, and growth opportunities.
- Culture of Performance: Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth.
- Customer Experience Customer Satisfaction: Deliver a world-class customer experience, leveraging Net Promoter Score (NPS) to measure effectiveness and adjust where needed.
- Customer Retention: Ensure consistent execution of processes to drive customer engagement and retention.
- Customer Follow-Up: Manage all customer requests effectively and promptly, as well as feedback from social platforms.
- Customer Reviews: Actively obtain customer feedback and reviews on platforms like Google, Yelp, and local landing pages to boost enrollment and SEO engagement.
- Marketing & Community Engagement Local Marketing: Develop and implement a local marketing strategy to promote the school’s programs and ensure continuous growth and community involvement.
- Social Media Management: Create and manage social media posts on relevant platforms to encourage customer interaction, engagement, and enrollment.
- Competitive Awareness: Maintain a competitive advantage in the community through competitive analysis, pricing research, and staying informed about new openings.
- Community Relations: Build and maintain relationships with local businesses to enhance community visibility and create cross-promotional opportunities.
- Hosted Location Management (Non-Dedicated Facilities): A non-dedicated facility is where swim lessons are held at a fitness center or hotel pool.
- Relationships: Cultivate a collaborative relationship with the hosted partner to ensure ease of operations.
- Compliance: Ensure the execution of the master agreement with the hosted partner.
Requirements
- 3-5 years of management experience leading large teams. (30+ employees)
- High school diploma or equivalent required; a bachelor’s degree in recreation, sports management, business administration, or a related field is preferred.
- Strong written and verbal communication skills.
- Ability to multi-task in a fast-paced environment while being agile and taking initiative.
- Strong critical thinking skills and proactive approach to problem-solving.
- Must be able to lift 30 lbs. and be on your feet for long periods.
- CPR, First Aid, and AED certifications are required within 90 days of hire. (training provided)
- Lifeguard and Certified Pool Operator certifications preferred.
- Aquatics management or swim instruction experience is a plus.
Benefits
- Paid Training
- Daily Pay available
- SafeSplash® Brands Curriculum Certification
- Bonuses
- Opportunities
- Flexible Hours
- Free Swim Lessons for immediate family of employees
- Career Growth
- Health Insurance
- Paid-Time Off
- 401k
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
District Manager responsible for overseeing multiple Jared Jewelers locations. Leading teams in the Ohio, Pennsylvania, and New York Area while ensuring adherence to company standards and performance goals.
Branch Manager responsible for acquiring and retaining customer relationships in a financial services environment. Leading a team and ensuring performance excellence at Wells Fargo branches.
Associate Manager, Engagement driving customer engagement initiatives for Canadian Tire’s Triangle Loyalty program. Collaborating with teams to enhance customer experiences and optimize marketing strategies.
Registered Nurse Clinical Manager managing direct care patient services at CenterWell Home Health. Overseeing clinical operations, budget goals, and staff education in a home health setting.
Administrative Services Manager supporting human resources functions for Office of Education at Washington University. Overseeing HR management and enhancing operational efficiency.
Commercial Portfolio Manager supporting the commercial loan and deposit portfolio. Analyzing financial information and ensuring compliance with regulations while managing client relationships in a banking environment.
Delivery Manager overseeing project success and client relationships for FSP consultancy specializing in Digital, Security, and AI solutions. Leading project ownership and collaborative client engagement in a dynamic environment.
Regional Resort Manager overseeing multiple resort operations in Central and South Florida areas. Key responsibilities include ensuring service excellence, operational efficiency, and financial performance.
Manager, IT Delivery at Vanguard focusing on modern client experience tools with Generative AI. Overseeing IT service delivery and team management in a hybrid work environment.