Hybrid Project Manager, Internal Processes – Fintech

at Xsolla

• Job title: Project Manager, Internal Processes – Fintech
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Project Manager for internal processes managing operational metrics in fintech. Collaborating cross-functionally to ensure effective operational decision-making and risk management.

Responsibilities

• Own and evolve internal processes related to transactional monitoring, metrics, and escalation.
• Align cross-functional teams around common operational signals, thresholds, and decision-making frameworks.
• Drive clarity around ownership, responsibilities, and escalation paths across teams.
• Ensure that transactional metrics and alerts support timely and effective operational decisions.
• Coordinate cross-team response during payment-related incidents and support post-incident reviews.
• Establish and maintain governance practices for operational decision-making and risk management.
• Ensure internal processes are documented, repeatable, and scalable.
• Support the adoption and integration of data observability and analytics platforms from a process and governance perspective.

Requirements

• 5+ years of experience as a Project Manager, Program Manager, or Process Manager.
• Experience in fintech, payments, or similar high-volume transactional environments is preferred.
• Proven experience leading cross-functional initiatives across technical and non-technical teams.
• Strong understanding of operational risk, metrics, and escalation processes.
• Ability to operate effectively in ambiguous environments and drive alignment across stakeholders.
• Excellent communication and documentation skills.

Benefits

• We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program.
• This includes 100% company-paid medical, dental, and vision plans.
• Unlimited Flexible Time Off.
• A personalized career roadmap for each employee.
• By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.
• Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.