Customer Service role in call center providing support via phone for clients. Requires minimum 3 months experience in similar roles and offers comprehensive benefits.
About the role
- Customer support role for Home Agent in São Paulo, focusing on client inquiries via various channels. Requires home office setup and occasional office attendance in Vila Olímpia.
Responsibilities
- Provide support to our customers for various types of requests related to their product or service. Support may be provided through multiple channels: Voice, Chat, Email, Social Media, or Multichannel;
- Outbound and inbound support.
Requirements
- High school diploma or equivalent;
- Ability to work in a home-office (remote) model;
- Have an appropriate workspace for home office (desk, chair, and a quiet environment);
- Reside in São Paulo / Greater São Paulo;
- Availability to occasionally work from our office in Vila Olímpia, São Paulo;
- Wired internet connection with at least 10 Mbps (do not use Wi‑Fi);
- Experience as an outbound or inbound customer service agent;
- Comfortable with technology and quick to learn new software.
Benefits
- Meal allowance (food voucher)
- Dental care
- Childcare assistance (children up to 24 months)
- Transportation allowance
- Life insurance
- Discounts on courses, university tuition and amusement parks
- Corporate partnership with SESC
- TotalPass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Team Manager managing day - to - day operations for TELUS Health solutions while ensuring performance metrics achievement. Leading, coaching, and developing team members in a customer - focused environment.
Call Center Registered Nurse providing clinical call center services and education for patients at AssistRx. Act as a liaison between healthcare providers, patients, and advocates to answer clinical questions.
Talent Acquisition Agent for Renewal by Andersen focusing on building a talent pipeline. Collaborate with field managers and manage candidate experience through recruitment processes.
Contact Center Specialist II for CoxHealth managing interactions with consumers and ensuring access to providers. Handling inquiries, centralized scheduling, and enhancing customer service experience.
Senior technical lead for Pega - based workflow and contact center platforms at DTFS. Designing and enhancing applications while providing architectural guidance and mentorship to developers.
Customer service agent handling calls for mobile clients, providing support and generating service offers. Role involves direct client interaction to ensure excellent service standards.
Telefonischer Kundenberater im Bereich der gesetzlichen Krankenversicherung mit Home - Office - Möglichkeiten. Betreuung von Versicherten und Dokumentation von Anfragen in Mannheim.
Customer support professional providing assistance with products and services at Positivo Tecnologia. Involves client interaction, problem - solving, and adhering to protocol standards.
Customer Service Agent in Lisbon, Portugal managing customer inquiries through calls and emails. Assisting clients with loan processes and ensuring excellent service levels.