SAC Analyst managing customer complaints and inquiries for Caixa Residencial. Collaborating with internal teams to ensure quality and resolution of issues.
About the role
- Customer service position dedicated to the LGBT community, handling inquiries in a home office setting. Candidates should reside in São Paulo, with flexibility to visit the office occasionally.
Responsibilities
- Provide support to our customers for various inquiries related to their product or service. Support may be provided through multiple channels: Voice, Chat, Email, Social Media, or Omnichannel;
- Inbound or Outbound customer service
Requirements
- High school diploma or equivalent;
- Ability to work remotely (home office);
- Have an appropriate home office workspace (desk, chair, and a quiet environment);
- Reside in São Paulo / Greater São Paulo area;
- Availability to occasionally work from our office in Osasco, SP;
- Wired internet connection with at least 10 Mbps (Ethernet; not using Wi‑Fi);
- Experience as an inbound or outbound Customer Service Agent;
- Comfortable with technology and able to learn new software quickly.
Benefits
- Meal allowance (food voucher)
- Dental plan
- Childcare assistance (for children up to 24 months)
- Transportation allowance
- Life insurance
- Discounts on courses, university tuition, and amusement parks
- Partnership with Sesc
- TotalPass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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