Hybrid Director of Revenue Operations

at Xero

• Job title: Director of Revenue Operations
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Director of Revenue Operations at Planday driving commercial growth and optimizing operational strategies. Lead a high-performing Revenue Operations team to enhance business performance and efficiency.

Responsibilities

• Own and continuously evolve Planday’s commercial operating model, defining how growth is planned, executed, measured and improved
• Lead and develop a high-performing Revenue Operations team, acting as internal consultants and execution partners
• Lead revenue planning, forecasting, and scenario modelling to inform strategic trade-offs and investment decisions.
• Design and continuously improve GTM processes across the full customer lifecycle, from lead to renewal
• Own commercial systems, data definitions, and field governance across Salesforce and adjacent GTM tooling
• Translate strategy into clear operating plans, playbooks, and standards for Sales, Marketing, CS, and Partnerships
• Run the rhythm of the business, including performance reviews, pipeline health, and KPI visibility
• Partner closely with Commercial, Product, Finance, Data, and Xero counterparts to deliver aligned outcomes
• Identify friction, inefficiencies, and growth opportunities, and turn them into actionable initiatives with clear ownership

Requirements

• 8+ years’ experience in Revenue Operations, Commercial Operations, or equivalent roles in B2B SaaS
• Proven people leadership experience, with the ability to build, develop, and motivate high-performing teams through clarity, trust, and accountability.
• Proven ability to operate at both strategic and executional levels, from defining direction to getting into the detail
• Deep understanding of GTM motions, commercial metrics, and revenue mechanics across the customer lifecycle
• Strong systems and data fluency, including CRM, GTM tooling, and commercial analytics
• Strong technical fluency, with the ability to work closely with engineers, systems teams, and data partners to design, prioritise, and implement scalable commercial systems.
• Experience building and scaling operating models, playbooks, and performance frameworks
• Track record of leading cross-functional change in fast-moving, growth-oriented environments
• Excellent stakeholder management skills and the ability to influence without authority
• A pragmatic, low-ego leadership style that balances pace, clarity, and accountability

Benefits

• Benefits like pension, health insurance, inclusive support for new parents and generous vacation
• On top of your annual base salary, you are offered to be part of an Employee Share Plan
• Growth and progression opportunities – we want you to grow with us
• Flexible remote work
• Strong social culture with lots of team and company activities
• Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe
• Healthy work-life balance and autonomous approach to work. We trust in you and your abilities