Business Analyst I working on claims system management for Intact. Collaborating with teams to enhance user experience and improve system functionality.
About the role
- Business Analyst at WSD handling document automation and workflow orchestration tasks. Collaborating with global teams to deliver enhancements across content generation and validation platforms.
Responsibilities
- Gather, analyse, and document business requirements from internal stakeholders and clients.
- Translate requirements into clear and actionable technical specifications for development teams.
- Conduct impact assessments for requested enhancements, considering workflow dependencies and downstream effects.
- Create and refine well-structured JIRA tickets including feature requests, functional requirements, acceptance criteria, and process flows.
- Partner with the Product Owner to organise, prioritise, and maintain the product backlog.
- Track development progress and ensure timely delivery of enhancements and defect fixes.
- Collaborate with QA to develop comprehensive test cases and define end-to-end test scenarios.
- Support regression and sanity testing across automated validation tools.
- Investigate issues across workflow, document generation, and automated testing components.
- Maintain detailed documentation of system behaviour, business processes, workflows and data flows, and client-facing feature guides.
- Communicate effectively with stakeholders to ensure mutual understanding of requirements, timelines, and expected outcomes.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Finance, Engineering, or a related field.
- Strong analytical and problem-solving skills with the ability to break down complex workflows.
- Experience working with structured data formats such as JSON, XML, or YAML.
- Familiarity with API-based integrations and workflow-oriented platforms.
- Experience writing or executing test cases, validating outputs, or supporting regression testing.
- Proficiency with tools such as JIRA, Confluence, Excel, and similar documentation or analysis tools.
- Excellent communication and interpersonal skills with the ability to collaborate across globally distributed teams.
- Ability to balance multiple initiatives in a fast-paced, dynamic environment.
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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