Business Analyst driving requirements gathering and improvement of business processes at the Department of Veterans' Affairs. Involvement in stakeholder engagement, strategy development, and analytics.
About the role
- Business Analyst I supporting TELUS Health CHR Implementation and content strategies for EMR platforms. Engage in process improvements and develop client-centric solutions for scalable high-impact experiences.
Responsibilities
- Create exceptional experiences for our clients
- Join the TELUS Health CHR Implementation & Content team and play a critical role in delivering client-centric solutions
- Support process improvement initiatives, content development, and internal workflows that empower teams to deliver scalable, high-impact experiences across the customer journey
- Work collaboratively across teams, transforming high-level concepts into structured plans and solutions
- Manage content database including backlog triage, documentation, and prioritization of updates
- Develop forms and clinical content with varying levels of complexity to meet client and internal needs
- Lead working sessions and communicate effectively across impacted teams and stakeholders to enable decision-making
- Coordinate across departments and vendors to ensure smooth and timely project execution
- Contribute to requirements gathering, testing, communication, and implementation of business changes
- Document processes and contribute to training and knowledge materials for internal and external audiences
Requirements
- 3 to 5 years of experience in content creation, healthcare, or EMR implementation
- Familiarity with Google Workspace, JIRA, SaleForce, Confluence, and other collaboration tools (asset)
- Working knowledge of HTML and JavaScript is an asset, particularly for enhancing clinical content and tools
- Essential skills: Exceptional written and verbal communication
- Analytical mindset with a strong attention to detail
- Ability to manage multiple priorities and navigate ambiguity
- Strong facilitation and problem-solving skills
- Ability to work independently and proactively identify areas for improvement
- Fluency in French is an asset
- Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc)
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- minimum 3 weeks of vacation
- flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
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