Business Analyst driving requirements gathering and improvement of business processes at the Department of Veterans' Affairs. Involvement in stakeholder engagement, strategy development, and analytics.
About the role
- Senior Business Analyst with Department of Veterans' Affairs analyzing business processes in Brisbane. Leading requirements gathering and stakeholder engagement with a focus on strategy development and evidence-based decision making.
Responsibilities
- Lead or contribute to requirements gathering, analysis and documentation
- Map and improve business processes, customer journeys and workflows
- Translate business needs into clear functional and non‑functional requirements
- Facilitate stakeholder workshops, interviews and collaboration forums
- Analyse data, risks, and system impacts to support informed decision-making
- Present insights and advice to project leadership and senior executives
- Contribute to strategy development, business cases, and implementation planning
- Work in fast‑paced contexts with competing priorities, compressed delivery schedules and heightened scrutiny
Requirements
- Strong analytical and problem solving skills
- Experience working under tight deadlines and high stakeholder interest, including engagement with SES leaders
- Ability to communicate complex ideas clearly and concisely to diverse audiences
- Confidence in managing relationships with stakeholders at all levels
- Experience with process modelling, requirements management, and BA toolsets
- A collaborative, outcomes focused approach
- Adaptability and resilience in fast changing environments
- Experience with frameworks such as BABOK, AGILE, HCD, user centred design, or Digital Service Standard is desirable but not essential.
Benefits
- Hybrid working arrangements (i.e. a combination of onsite attendance in the office and remote working)
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